No returns will be accepted for change of mind. All products have a minimum 2 year manufacturer's warranty for defects. To arrange a return, please contact us as soon as possible for a resolution to any issues.
We will not accept the return of a product without prior approval. The product must be returned to us within 30 calendar days from the approve date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made. Where it is agreed that the claim is valid, a replacement or repaired product will be returned to you at our expense.
Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.
Where a warranty claim is granted, any refund will include all delivery and cost of the product. Where a non warranty claim is granted any refund will be for the cost of the goods only and will exclude all related costs a $30.00 handling and administration fee will also apply.
No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.
Where a replacement is agreed to after a warranty claim is granted, the replacement will be delivered to you at our expense after we have received your returned product. Where a non warranty claim is granted the replacement will be delivered to you at your expense.